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Vendor Account

After Sales Service

Central Office Products highly values after sales service, in fact its one of the reasons why our customers come back to see us. Our after sales service is split into 3 main categories:

1. On-site service – after the purchase of our product is complete, our in-house technician will make on-site visits to clean and service your printer every 4-6 months or every 3-4 invoices after the purchase date. This ensures your printer is well maintained and reduces your risk of printing downtime.

2. Customer service – in any event there is a problem with your cartridge we have a customer service call center (02-7133500-18) standing by to help you identify and solve your cartridge/printing problems right there on the phone. If we cannot solve the problem by phone, Central Office Products will send a technician out to your site and solve your problem on the spot. If in fact there is still a problem with the cartridge and we have to bring it back to the workshop, we will give you a loan cartridge while we fix the faulty cartridge. If it turns out we cannot fix the cartridge, we will replace the faulty cartridge at no extra charge.

3. Printer repairs and service – for customers who use our product, printer service is free. However if our technician cannot fix it on site due to problems unrelated to our cartridge (and there is a requirement to bring the printer back to the workshop) then the customer may incur additional charges depending on requirements. Before we go ahead with the repair we will send you a quote detailing all costs involved. If we cannot fix it ourselves we can send the printer to the original manufacturer and handle the claim on your behalf (provided you are a customer of Central Office Products).

***All printer repairs which require us to bring the printer into our workshop will incur a charge previously agreed upon.